NC Quick Pass 101

NC Quick Pass is the N.C. Turnpike Authority’s all-electronic toll-collection program that offers drivers two ways to pay for tolls: a  prepaid transponder or the post-paid Bill by Mail program.

A prepaid transponder is the easiest and most cost-effective way to pay tolls. Using a prepaid transponder provides drivers a 35% discount on North Carolina tolls and allows you to pay tolls in up to 19 states.

Drivers who do not wish to open an account will pay through the post-paid Bill by Mail program. Under this program, the registered owner of the vehicle receives an invoice in the mail at the higher Bill by Mail rate.

A NC Quick Pass account automatically deducts tolls from a prepaid balance and provides drivers a 35% discount on tolls in North Carolina and works in up to 19 other states.

There are four ways for new customers to open an NC Quick Pass Account:

1. Open a NC Quick Pass account online.
2. Call 877-769-7277.
3. Visit a customer service center.
4. Download an application and send it in.

Once you have opened your account, you can visit ncquickpass.com to manage your account information, update or change your payment information, track usage, download statements, or make payments.

No, you only need to provide NC Quick Pass with information on vehicles that you will use with your transponder. However, any vehicles that are not registered to the account that travel on North Carolina toll roads are not eligible for NC Quick Pass toll discounts and will be charged the Bill by Mail toll rate.

Depending on your account type, the NC Quick Pass has the following balance minimums:

There are a few situations where fees may be applied:

• An account that has not been active in 24 months
• Quarterly mailed statement (if selected)
• Returned check for insufficient funds
• I-toll due to transponder failure

The following table shows fees that could be applied to your personal or business account if appropriate:

There are also potential fees for invoices that are not paid by the due date.

NC Quick Pass offers three types of accounts: personal, business and HOV only.

Personal accounts

Personal accounts can have up to 10 vehicles/transponders associated with them. Customers may use the I-77 Express Lanes toll-free when the High Occupancy Vehicle (HOV) requirement has been met, defined as three or more people in the car, and the user has set their HOV status. This may be done either immediately with the flip of a switch on the or with any of our other transponders along with the NC Quick Pass app or website at least 15 minutes prior to travel. For travel in the I-77 Express Lanes without a set HOV status and on other North Carolina toll facilities, tolls will be deducted from your prepaid balance at the discounted NC Quick Pass toll rate.

Business accounts

Business accounts can have an unlimited number of vehicles/transponders per account. Each vehicle, however, must be equipped with a transponder.Customers may use the I-77 Express Lanes toll-free when the High Occupancy Vehicle (HOV) requirement has been met, defined as three or more people in the car, and the user has set their HOV status. This may be done either immediately with the flip of a switch on the NC Quick Pass Flex transponder or with any of our other transponders along with the NC Quick Pass app  or website at least 15 minutes prior to travel. For travel in the I-77 Express Lanes without a set HOV status and on other North Carolina toll facilities, tolls will be deducted from your prepaid balance at the discounted NC Quick Pass toll rate. 

HOV only accounts

The HOV only account is for drivers who only plan to use the I-77 Express Lanes toll-free with three or more people in the car. This account cannot be used to pay tolls. HOV only accounts are limited to one vehicle and one NC Quick Pass sticker transponder per account. HOV only account holders may travel toll-free in the I-77 Express Lanes when the HOV requirement has been met, defined as three or more people in the vehicle, and the user has set their HOV status through the NC Quick Pass app or website 15 minutes prior to travel. HOV only account holders who travel in the I-77 Express Lanes without setting HOV status or travel on other North Carolina toll facilities will be invoiced through the Bill by Mail program at the Bill by Mail toll rate. ​

Use of this account type is for any person or business that has the need to register more than 10 vehicles/transponders. Business accounts can have an unlimited number of vehicles and transponders per account. Each vehicle, however, must be equipped with a transponder.

The full list of partner agencies can be found on the Where NC Quick Pass Works page.

Your credit card, debit card or ACH is charged automatically when your account drops below the threshold amount. The amount varies depending on whether the account is personal or business and the number of transponders associated with it.

NC Quick Pass evaluates the toll usage on the account after the first 30 days from the account opening date and adjusts the minimum balance. After the initial 30 days, NC Quick Pass automatically adjusts the minimum balance amount quarterly, based on average monthly toll usage.

The replenishment amount is the amount your debit or credit card is charged automatically when your account balance drops below the threshold amount.

The threshold amount is the required minimum balance of prepaid tolls on your account before a refill is triggered to keep your account from going negative.

Customers who use Google Chrome, Safari and Microsoft Edge will have the best user experience.

All contact options are listed on the Contact Us page.

If you already have a NC Quick Pass account, log in and select Alerts & Notifications to see account updates and online case requests.